Problem 1:

The recent release of SugarCRM 6.1 introduced a change to the logic for handling appointments that results in the creator of appointments being removed from attendee list for appointments. 

For Riva CRM for Exchange environments that synchronize to SugarCRM 6.1, when a user creates a private appointment in their email client and assigns the SugarCRM category to the appointment (either manually or automatically), Riva CRM will synchronize the new private appointment to SugarCRM which will remove the user as an attendee.  On the next Riva CRM sync cycle, Riva will remove the user from the attendee list which in effect deletes the private appointment from Exchange.

This problem may also affect personal posted and private appointments in GroupWise environments.

FIX:  Refer to http://kb.omni-ts.com/index.php?View=entry&EntryID=263 for resolution.

Problem 2:

The recent release of SugarCRM 6.1 introduced a change to the logic for handling appointments that results in the creator of appointments being removed from attendee list for appointments. 

For Riva CRM for Exchange environments that synchronize to SugarCRM 6.1, when a user creates a multi-attendee appointment in their CRM account SugarCRM removes the creating user as an attendee from the appointment.  Riva CRM will synchronize the new  appointment to Exchange to all attendees except the user creating the appointment. The user can find the appointment and manually add themself as an attendee to the appointment and Riva CRM will synchronize the appointment to the user on the next sync cycle

This problem may also affect GroupWise environments.

FIX:  Refer to http://kb.omni-ts.com/index.php?View=entry&EntryID=264 for resolution.

Applies to:

• Riva CRM for Exchange 2.4.19.xxxx or earlier
• Microsoft Exchange 2003, 2007, 2010
• GroupWise 7.0.3+
• SugarCRM 6.1