The "Power of Simplicity"
Riva Integration Server delivers transparent, bi-directional CRM integration for ALL Exchange and GroupWise clients – including Microsoft Outlook, Microsoft Entourage for Mac and Outlook Web Access, ActiveSync mobile devices, BlackBerry and GroupWise. See Microsoft Entourage for Mac Videos. Synchronize contacts, leads, accounts, appointments, tasks and phone calls between your email system and CRM.
Read this article to find out why Riva server-side integration delivers better value than free Outlook plug-ins.
Riva Integration Server delivers server-side:
Riva's advanced features allow CRM opportunities, support cases, quotes, etc. to be synchronised to Exchange or GroupWise and be opened directly from your email client. Assign an email to an existing contact, opportunity, support incident or quote with a simple drag-and-drop from your inbox.
Use Riva to deliver a single, unified view of CRM data in your email client. Users enter data once in their email client or their CRM application and no longer need to manually cut and paste information from one application to another. Opportunities, quotes and cases are synchronised to Exchange or GroupWise and can be edited using the Omni ConnectBar directly from your email client.
Customer Success Stories
- New Riva Live and Hosted editions now available - cloud-based CRM synchronization.
- Single, unified view of CRM data in all Exchange and GroupWise clients – Microsoft Outlook, Outlook Web Access, Entourage for Mac, ActiveSync mobile devices, BlackBerry and GroupWise.
- Now supports Single, unified view of CRM data in Outlook or GroupWise.
- CRM opportunities, support cases, quotes, etc. are synchronised to Exchange or GroupWise.
- Compatible with all mobile devices supported by Microsoft ActiveSync, Novell DataSync, BlackBerry Enterprise Server (BES) and GroupWise Mobile Server (GMS).
- Compatible with WebAccess and all desktop and mobile email clients.
- Tasks, appointments, notes, phone calls, contacts, accounts and leads are transparently synchronised between CRM and Exchange or GroupWise.
Would you like your email distribution lists to be dynamically created by your ERP or HR system? Do you need to synchronise information or calendar events from your ERP, HR, student registration system or SQL database application to GroupWise or Exchange?
Contact Omni if you are interested in providing server-side, transparent synchronisation between your email platform and:
- SAP ERP
- SAP CRM