Messaging Products


Details


Desktop and Enterprise Editions


  • Riva Desktop Edition (Version 1) :   Riva Desktop Edition is a synchronisation application that runs directly on users' desktops. Each client synchronises a single account. The setup process is similar to configuring an IMAP email account. Nothing is installed on the server. Best option for companies with fewer than 10 accounts. Required for hosted CRM versions.  The current release support SugarCRM and info@hand CRM.  We are currently in Public BETA for Microsoft CRM and Salesforce.


  • Riva Enterprise Edition:   Riva Enterprise Edition runs as a central synchronisation agent that synchronises multiple destination accounts. The Enterprise Edition leverages the GroupWise Trusted Application architecture to allow a single application synchronise data. Best used in environments with multiple accounts to be synchronised.


Following is a list of features that are supported in current and future versions of the Desktop and Enterprise editions.

Supported Features
SugarCRM All Versions
Microsoft Dynamics CRM
Salesforce CRM
info@hand CRM
Support for all GroupWise Desktop Clients Yes Yes Yes Yes
Support for BlackBerry Devices Yes Yes Yes Yes
Support for GroupWise Mobile Server Devices Yes Yes Yes Yes
Support for GroupWise WebAccess Yes Yes Yes Yes
Contact Address Synchronisation Yes Yes Yes Yes
Organisation Address Synchronisation Yes Yes Yes Yes
Appointment Synchronisation Yes Yes Yes Yes
Phone Call Synchronisation Yes Yes Yes Yes
Task Synchronisation Yes Yes Yes Yes
Note Synchronisation Yes Yes Yes Yes
Activity / Appointment Synchronisation Yes Yes Yes Yes
GroupWise to CRM Email Synchronisation Yes Yes Yes Yes
CRM to GroupWise Email Synchronisation Yes³ Yes³ Yes³ Yes³
CRM to GroupWise Opportunities Synchronisation Yes Yes Yes Yes
CRM to GroupWise Quotes Synchronisation Yes Yes Yes Yes
CRM to GroupWise Cases Synchronisation Yes Yes Yes Yes
Desktop Edition
   -  Single Account Support
Yes Yes Yes Yes
Enterprise Edition
   -  Multiple Account Support
Yes Yes Yes Yes
   -  Centralised Management
Yes Yes Yes Yes

Note: Features available in future versions of Riva CRM Integration for GroupWise are indicated as follows: Version 1.3 (²)

© 2007 Omni Technology Solutions, Inc. All Rights Reserved. All trademarks are property of their respective owners.
Omni Technology Solutions Inc.   •   #1200, Bell Tower  •  10104 - 103 Avenue  •  Edmonton  •  Alberta  •  Canada  •  T5J 0H8
Tel +1 780.423.4200  •  Fax +1 780.423.4711  •  Send an Email