Details
Desktop and Enterprise Editions
- Riva Desktop Edition (single account) : Riva Desktop Edition is a synchronisation application that runs on a desktop. Each instance synchronises a single account. You can run multiple instances on the same desktop to synchronise multiple accounts. Nothing is installed on your servers. Riva Desktop Edition is the preferred option for companies with fewer than 10 accounts.
- Riva Enterprise Edition (multiple accounts): Riva Enterprise Edition runs as a central synchronisation agent that synchronises multiple destination accounts. The Enterprise Edition leverages the GroupWise Trusted Application architecture to allow a single application to synchronise data for multiple accounts. Best used in environments with multiple accounts to be synchronised.
Following is a list of features that are supported in current and future versions of the Desktop and Enterprise editions.
| Supported Features |
SugarCRM All Versions |
Microsoft Dynamics CRM |
Salesforce CRM |
info@hand CRM |
 |
 |
| Support for all GroupWise Desktop Clients |
Yes |
Yes |
Yes |
Yes |
| Support for BlackBerry Devices |
Yes |
Yes |
Yes |
Yes |
| Support for GroupWise Mobile Server Devices |
Yes |
Yes |
Yes |
Yes |
| Support for GroupWise WebAccess |
Yes |
Yes |
Yes |
Yes |
| Contact Address Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Organisation Address Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Appointment Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Phone Call Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Task Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Note Synchronisation |
Yes |
Yes |
Yes |
Yes |
| Activity / Appointment Synchronisation |
Yes |
Yes |
Yes |
Yes |
| GroupWise to CRM Email Synchronisation |
Yes |
Yes |
No |
Yes |
| CRM to GroupWise Email Synchronisation |
Yes³ |
Yes ³ |
Yes ³ |
Yes ³ |
| CRM to GroupWise Opportunities Synchronisation |
Yes |
Yes |
Yes |
Yes |
| CRM to GroupWise Quotes Synchronisation |
Yes |
Yes |
Yes |
Yes |
| CRM to GroupWise Cases Synchronisation |
Yes |
Yes |
Yes |
Yes |
Desktop Edition
- Single Account Support |
Yes |
Yes |
Yes |
Yes |
Enterprise Edition
- Multiple Account Support
| Yes |
Yes |
Yes |
Yes |
- Centralised Management
| Yes |
Yes |
Yes |
Yes |
Note: Features available in future versions of Riva CRM Integration for GroupWise are indicated as follows: ³ Enterprise Edition version 3.
