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Riva Details
Riva Integration Server for Exchange and GroupWise
- Riva Enterprise Edition (multiple accounts): Riva's Enterprise Edition runs as a central synchronisation agent that synchronises data for multiple accounts. Riva Enterprise Edition is recommended for companies with more than 10 accounts.
- Riva Desktop Edition (single account) : Riva's Desktop Edition is a synchronisation application that runs on a desktop. Each instance synchronises a single account. You can run multiple instances on the same desktop to synchronise multiple accounts. Nothing is installed on your servers. Riva Desktop Edition is the preferred option for companies with fewer than 10 accounts.
- Riva SDK (custom SQL integrations): The Riva SQL Software Development Kit allows third-party developers and companies to develop custom integrations between Exchange, GroupWise and proprietary SQL database applications. Contact us for more information.
The First Server-side CRM Integration Platform
| Server-side Integration – Riva delivers the first server-side, enterprise-level CRM integration platform for Exchange and GroupWise. Install Riva once at the server level and create policies that control which user accounts will be synchronised. |
Yes |
| Multi-CRM Support – Riva Integration Server provides server-side integration and interoperability for Exchange, GroupWise AND market-leading CRMs and line-of-business applications, including: Salesforce,
Microsoft Dynamics CRM,
Microsoft Dynamics NAV,
Microsoft SharePoint,
Oracle CRM,
SugarCRM,
SAP CRM,
SageCRM,
Saleslogix,
NetSuite,
GoldMine,
info@hand and
others. |
Yes |
| Multi-platform Support – Riva delivers the ultimate CRM integration platform for Microsoft Exchange and Novell GroupWise – across all mail clients (desktop, Web Access, Active Sync device, BlackBerry Enterprise Server or other mobile device). Need CRM integration for Lotus Notes or Cisco PostPath? Contact us regarding your needs and the size of the opportunity. |
Yes |
| Core CRM Integration – Synchronise calendar items (appointments, phone calls, tasks, notes) and address books (contacts, leads, accounts) between your email system – Exchange or GroupWise – and your CRM. The synchronisation is transparent to the end user and occurs on regular intervals. |
Yes |
| Advanced CRM Integration and Interoperability – Riva delivers advanced integration and interoperability capabilities not available with most CRM integration options. For some sales and support organizations, the ability to quickly and easily archive emails to CRM opportunities, quotes or cases and access this CRM information directly from the user's mail client can save upward of 30% and really unlock the value (and adoption) of CRMs. Imagine having online and offline access to all your CRM opportunities, quotes, support incidents (cases) and other modules from Outlook without having to constantly switch between applications. Riva's SmartConvert Drop Folders and the Riva ConnectBar deliver on these needs. |
Yes |
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