Messaging Products


Overview

Riva Integration Server for Exchange and GroupWise


Riva Integration Server delivers transparent, server-side two-way synchronisation of appointments, tasks, notes, phone calls, contacts, leads and accounts between Exchange or GroupWise AND Salesforce, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Microsoft SharePoint, Oracle CRM, SugarCRM, SageCRM, Saleslogix, NetSuite, GoldMine, info@hand and others.

Riva's advanced integration features allow CRM opportunities, support cases, quotes, etc. to be synchronised to Exchange or GroupWise and be opened directly from your email client. The Riva "AssignTo" feature allows you to assign an email to an existing contact, opportunity, support incident or quote with a simple drag-and-drop from your inbox.

Riva's advanced SmartConvert Drop Folders™ interoperability feature allows you to automatically convert a customer email into a CRM opportunity, service request (case), quote or archived email. 



Enhanced Productivity through Automation


Use Riva to deliver a single, unified view of all CRM calendar and contact data in your email client. Your CRM contact data is available on your mobile device and all Outlook and GroupWise clients - including web access! Users enter data once in Outlook or GroupWise or their CRM interface and no longer need to manually cut and paste information from one application to another. Riva automates this process!

Anywhere, Any Time Access to CRM Data –
for all Desktop and Mobile Clients


Riva supports all Exchange and GroupWise clients - on-line and caching mode - including Outlook Web Access, Outlook on Windows, Entourage, Evolution and IMAP clients. Enter a task as complete on your Microsoft ActiveSync, Novell DataSync, BlackBerry Enterprise Server or GroupWise Mobile Server mobile device, and that task is marked as completed in your CRM. Riva Integration Server is compatible with Microsoft Exchange 2010, 2007 and 2003 and GroupWise 8 and 7.0.3. Riva provides access to your CRM data from your email client - any time, anywhere!

 


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