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Riva Frequently Asked Questions
Q: What is Riva CRM Integration Server for GroupWise?
A: Omni developed Riva CRM Integration to deliver transparent, bi-directional synchronisation of appointments, phone calls, tasks, notes and address books between Novell GroupWise and SugarCRM, Microsoft Dynamics CRM, Microsoft SharePoint, SAP CRM, GoldMine, Saleslogix, Oracle CRM On Demand, Salesforce and other CRMs and LOB applications.
Q: How does Riva CRM Integration work?
A: There are two versions of Riva CRM Integration. The Desktop edition gets installed on the user's desktop and runs independently of other user accounts. The Enterprise edition provides centralised management and control for multiple accounts.
Riva delivers appointment, phone call, task, note, contact, organisation and activity synchronisation between GroupWise and SugarCRM, Microsoft Dynamics CRM and Salesforce.
Riva supports all GroupWise clients (Windows, Linux, Mac, WebAccess) and is compatible with GroupWise Mobile Server and BlackBerry Enterprise Server.
Q: How does licensing work?
A: Riva is licensed based on the number of CRM accounts that need to be synchronised to GroupWise. Check pricing page for more details - www.omni-ts.com/newsroom/pricing.html.
Q: What other CRMs do you plan to support?
A: Omni plans to deliver GroupWise integration for other leading CRMs based on customer demand. Do you have a CRM that is not listed or a proprietary CRM or SQL-based application you need to integration with GroupWise? Ask us about our Riva Software Development Kit (SDK) for SQL. Use our Contact Us form - www.omni-ts.com/contact-us.html to request more information.
Q: Do you plan to provide email synchronisation support?
A: Yes, we supported archiving emails from your GroupWise mailbox to the target CRM. Emails can be assigned to a contact, a specific opportunity, a specific case or other types of supported CRM objects.
Q: How do I synchronise CRM data to my mobile device using Riva?
A: Riva synchronises CRM data to your GroupWise server. All GroupWise desktop clients (Windows, Linux, WebAccess, Mac) can access Riva CRM synchronised data. All GroupWise Mobile Server (GMS) and BlackBerry Enterprise Server (BES) devices receive the synchronised information (address books, calendars, tasks, opportunities, cases, quotes, ...). Tasks marked as completed on your desktop or mobile GroupWise client are synchronised to the target CRM.
Q: What items does Riva currently synchronise between GroupWise and SugarCRM, Microsoft Dynamics CRM and Salesforce?
A: Riva synchronises appointments, phone calls, tasks, notes, contacts, organisations, service requests, cases, quotes, opportunities and other support object types between GroupWise and the target CRM.
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