System Requirements
GroupWise Server Requirements
- Riva CRM Integration requires GroupWise 7.0.2 with SOAP enabled on the Post Offices
- Riva is compatible with GroupWise installed on Novell OES, NetWare, SUSE Linux and Microsoft Windows
- Supervisor rights to the UNC path to the GroupWise Domain wpdomain.db are required during the configuration of the GroupWise Trusted Application
Windows Desktop Requirements
- Windows 2000/2003 Professional, XP Professional workstation or Windows Server 2000 or 2003 with .NET 2.0 is required to run the current version of Riva. (A future release will run on Linux.)
- 256 MB RAM
- 30 MB of available disk space for the application
- GroupWise Windows Client (A future release will not require the GroupWise Client.)
Riva CRM - Desktop Edition Requirements
- GroupWise account login, password, connection domain/TCP Port, SOAP Port value
- CRM login, password, connection URL
- No server-side configuration or changes required
Riva CRM - Enterprise Edition Requirements
- URL to the CRM system, TCP Port, username and password of the "pseudo" or "trusted" account
- Configuration of the Trusted Application on a SOAP-enabled GroupWise system
- No software to configure on the workstations or mobile devices
Pseudo Account Support
SugarCRM and info@hand CRM have support for a "pseudo" or "master" trusted account. The following CRMs do not support a "trusted account": hosted CRMs, SugarCRM Community Edition, Microsoft Dynamics CRM and Salesforce. The following conditions must be met in order to use Riva CRM Integration for GroupWise - Enterprise Edition with CRMs that do not have support for a trusted account:
- LDAP authentication must be enabled for GroupWise
- Universal Password must be configured for eDirectory
- The eDirectory, GroupWise and CRM passwords must be the same
