Messaging Products


System Requirements

GroupWise Server Requirements


  • Riva CRM Integration requires GroupWise 7.0.2 with SOAP enabled on the Post Offices
  • Riva is compatible with GroupWise installed on Novell OES, NetWare, SUSE Linux and Microsoft Windows
  • Supervisor rights to the UNC path to the GroupWise Domain wpdomain.db are required during the configuration of the GroupWise Trusted Application

Windows Desktop Requirements


  • Windows 2000/2003 Professional, XP Professional workstation or Windows Server 2000 or 2003 with .NET 2.0 is required to run the current version of Riva. (A future release will run on Linux.) 
  • 256 MB RAM
  • 30 MB of available disk space for the application
  • GroupWise Windows Client  (A future release will not require the GroupWise Client.)

Riva CRM - Desktop Edition Requirements


  • GroupWise account login, password, connection domain/TCP Port, SOAP Port value
  • CRM login, password, connection URL
  • No server-side configuration or changes required

Riva CRM - Enterprise Edition Requirements


  • URL to the CRM system, TCP Port, username and password of the "pseudo" or "trusted" account
  • Configuration of the Trusted Application on a SOAP-enabled GroupWise system
  • No software to configure on the workstations or mobile devices

Pseudo Account Support


SugarCRM and info@hand CRM have support for a "pseudo" or "master" trusted account. The following CRMs do not support a "trusted account": hosted CRMs, SugarCRM Community Edition, Microsoft Dynamics CRM and Salesforce. The following conditions must be met in order to use Riva CRM Integration for GroupWise - Enterprise Edition with CRMs that do not have support for a trusted account:
  • LDAP authentication must be enabled for GroupWise
  • Universal Password must be configured for eDirectory
  • The eDirectory, GroupWise and CRM passwords must be the same

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