System Requirements
Riva CRM Integration Server Requirements
- Riva is compatible with Windows 2000 Professional and Server, Windows XP and Windows 2003 Server or Novell SUSE SLES (requires Mono 1.9.1).
- Requires a minimum of GroupWise 7.0.3 installed on Novell OES, NetWare, SUSE Linux and Microsoft Windows. Requires SOAP be enabled on the Post Offices.
- Riva runs as a GroupWise Trusted Application Key. As such, it requires a GroupWise domain be running on NetWare or Windows to register the key. There is currently to support to register a GroupWise Trusted Application key in an environment where GroupWise is running exclusively on Linux.
- A user account with supervisor rights to the UNC path to the GroupWise Domain wpdomain.db is required during the configuration of the GroupWise Trusted Application
- The Novell client and GroupWise client must be installed on the Riva server.
- In most environments, the Riva server does not require a dedicated server.
Riva CRM Integration Server - Installation Requirements
- URL to the target CRM system, TCP Port, username and password of the "pseudo", "admin" or "trusted" account
- Configuration of the Trusted Application on a SOAP-enabled GroupWise system
- No software to configure on the workstations or mobile devices
Pseudo Account Support
A number of CRMs provide native support for "user impersonation" or a "pseudo" or "master" trusted account. The following CRMs do not provide native support and require a one-time configuration change to enable trusted account support: SugarCRM Community Edition and Microsoft Dynamics CRM. Information on how to configure user impersonation for these systems is available on our
Riva CRM Integration for GroupWise support site.
The following conditions must be met in order to use Riva CRM Integration for GroupWise - Enterprise Edition with CRMs that do not have support for user impersonation or a trusted account:
- LDAP authentication must be enabled for GroupWise
- Universal Password must be configured for eDirectory
- The eDirectory, GroupWise and CRM passwords must be the same
Requirements for Riva Desktop Edition
- Windows 2000/2003 Professional, XP Professional workstation or Windows Server 2000 or 2003 with .NET 2.0 or Novell SLED with Mono 1.9.1
- 256 MB RAM
- 30 MB of available disk space for the application
- GroupWise Client (A future release will not require the GroupWise Client.)
Riva CRM - Desktop Edition Installation Requirements
- GroupWise account login, password, connection domain/TCP Port, SOAP Port value
- CRM login, password, connection URL
- No server-side configuration or changes required
