Help Desk Utility (HDU)
| Name | Size | |
| HDU: Trial Version | 5.8 MB | download |
| HDU Configuration Tool | 5.4 MB | download |
| Trial Licence | 1 KB | create |
| Setup and Admin Guide | 500 KB | Download |
| User Guide | 656 KB | Download |
| Current Release | ||
| 1.6.3 | ||
| Platforms | ||
| Windows 9x/NT4/2000/XP | ||
| Localizations | ||
| English |
Download Requirements
A user profile with a legitimate email address is required to receive the link to download Omni products. When you click a download link, you will be required to login to your Omni profile. After logging in, an email will be sent to your registered e-mail address. This email includes the download link and product support information. If you do not receive this email within 15 minutes of selecting to download a product, please email support@omni-ts.com or call us at +1-780-423-4200.
We recommend you include support@omni-ts.com in your anti-spam whitelist to ensure these download emails are not blocked by your anti-spam solution.
Product Overview
Help Desk Utility (HDU) for Windows 9x/NT4/2000/XP is the latest release available from Omni. It supersedes all previous HDU releases and contains all of the functionality included in previous versions.
HDU provides a restricted, intuitive interface for Help Desk Operators (HDOs). It allows you to control the interface and options that are available to HDOs when they work with user accounts. Restrictions include allowing local administrators to enable/disable accounts, change NDS and GroupWise passwords, NetMail 3.x values, Group Membership, GroupWise Distribution Lists and ZEN Application Associations and much more from a simplified interface.
Latest Features and Fixes
The following major features and fixes are available:- HDU greatly reduces the risks involved with giving tier-one staff access to powerful tools like ConsoleOne, NetWare Administrator, or Novell WebAccess.
- HDU provides a simple and user-friendly interface that reduces stress and completion time of common user management tasks.
- HDU can be learned in less than 10 minutes and greatly reduces training time and costs
- Network administrators can configure HDU to provide only the functionality desired by a given group of users, for example HDU can be configured for password management only and then installed on secretary desktops. Now user management tasks can be distributed to normal staff enabling reassignment of technical staff to more pressing and complicated technical issues.
Several bugs have been resolved since the last release.
For more information about this product, visit the product page.