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 Omni Web Forum : GroupWise Spam Filter and Anti Virus : GEE Whiz 2 ~ Technical Support
Subject Topic: Proper Setup to Quarantine Email Post ReplyPost New Topic
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 507
Posted: 22-August-2005 at 11:39am

Question from Customer:

Please explain the proper setup to quarantine spam email.

We are now using 2.0, and what happens is spam is identified and added to the quarantine, but the email is then passed to the user as well. I then configured re-direction to a holding account, but the mailbox on this account is getting too large. This is also very inefficient, as the spam is then in two places. Thank you for your assistance.

Resolution:

"Enable Spam Identification" was enabled. According to GWAVA support, this causes the original email to be forwarded to the user, even if you've selected "quarantine spam".

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JeffDavey
GEE Whiz Support
GEE Whiz Support

GEE Whiz Technical Director

Joined: 08-April-2003
Location: Camrose, Alberta
Posts: 1872
Posted: 22-August-2005 at 2:02pm
Turn on 'Delete On Quarantine' under the general options?



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Jeff Davey
Computer Researcher
GEE Whiz Developer
GWAVA
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BT
Member
Member


Joined: 06-October-2004
Posts: 21
Posted: 22-August-2005 at 5:01pm

Resolution:

"Enable Spam Identification" was enabled. According to GWAVA support, this causes the original email to be forwarded to the user, even if you've selected "quarantine spam".

This was what I was told also by support, until I read the forums and found out that you need to do what Jeff said.

Maybe a memo needs to go out to the support folks?
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WillNet
Member
Member


Joined: 20-January-2005
Posts: 140
Posted: 23-August-2005 at 4:57pm

As said in another thread.... DOCUMENTATION UPDATES...

Maybe just a place for quick updates and readme files that we can look into!  Many of us have followed threads, but all of them are tough!
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JeffDavey
GEE Whiz Support
GEE Whiz Support

GEE Whiz Technical Director

Joined: 08-April-2003
Location: Camrose, Alberta
Posts: 1872
Posted: 24-August-2005 at 10:40am
Andy just sent me an email, we're going through the docs again.

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Jeff Davey
Computer Researcher
GEE Whiz Developer
GWAVA
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