| Posted: 03-March-2006 at 2:11pm
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Welcome to the technical support forum for the Enterprise User Management and Import Utility (EMU).
At this time we want to advise everyone that online support for EMU has been transposed to our new Omni Documentation and Knowedgebase Site at http://kb.omni-ts.com/index.php?CategoryID=79
We invite you to look at the product information at http://www.omni-ts.com/management/ and the "EMU 3.0 Setup and User Guide".
A flash based EMU Quick Tour that demonstrates how to use EMU is available at http://www.omni-ts.com/quicktours/.
Users have several means to report bugs or request technical support which includes: - Post a Question - go to the EMU Section of our new Documentation and Knowledgebase and click the "Ask a Question" button.
- Live Chat - from any page on our Omni website click on the "Live Chat Online" graphic in the top right corner if it is available.
- Fill Out a Contact Us Form - from any page on our Omni website click the "Contact Us" link in the top right corner, complete and submit the online form and a member of the Omni staff will contact you.
- Call Technical Support - call +1.780.423.4200 and ask for support.
When reporting bugs, please provide the following information:
EMU ISSUES
- Desktop OS version including service packs, patches, etc. - e.g. Windows XP Pro SP2
- EMU release - e.g. 3.6.33
- Version of NDS or eDiectory and host server - e.g. eDir 8.7.3 on Windows 2000 SP4
- Error messages observed
- Description of problem
Edited by Gordon Welling on 15-October-2010 at 1:02pm
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Omni Web Forum : EMU ~ eDirectory Bulk User Management : EMU ~ Installing, Managing, Supporting
Topic: EMU Online Support - Important Changes
