Omni Web Forum: Calendar/Appointment donn’t synchronize

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Omni Mobile Clients for GroupWise Synchronization
Omni Web Forum : GroupWise for PDAs and Smart Phones ~ Omni Mobile : Omni Mobile Clients for GroupWise Synchronization

Topic: Calendar/Appointment donn’t synchronize

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first last
Member
Member

Joined: 30-May-2006
Posts: 2

Posted: 02-June-2006 at 8:59am

Hello,

When synchronicing the Groupwise 6.5 calendar items, omnimobile client cann't find any changes while there's more then 6700 posted items!! So appointments don't appear after a sync. Even after a few retries, with and without reset of the PDA (PocketPC2003 and Mobile5).

I've already use the newest Omni Mobile client "Omni Mobile 2.0.0.4-2006.05.29".

Anyone have a solution for my problem???

gr,

William

Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 507

Posted: 02-June-2006 at 9:19am

Hello William

Please send and email to support@omni-ts.com, cc:gordw@omni-ts.com and include the following information:

Release build of the server (look in the omnimobile.properties file found in the classes folder - refer to the Omni Mobile 2 Admin Guide for the correct path based on your server OS and version of GroupWise.
Build of the client (set client options to Automatic Login as disabled), logout of the Omni Mobile client, and then run the client. Tap the Omni Mobile globe on the login page and that will open a window with the build number.
Server OS and SP
GroupWise version and SP
Are you experiencing this problem with any other user ?

Edited by Aldo Zanoni on 06-June-2006 at 11:35am

Aldo Zanoni
Admin Group

Director of Customer Service

Joined: 25-February-2003
Location: Canada
Posts: 90

Posted: 06-June-2006 at 11:37am

Hello, William.

Please carry out the following steps:

- Enable Debug Mode
- Stop tomcat
- Delete sys:\\tomcat\xx\logs\omnimobile*.log
- Start tomcat
- Sync a device
- Stop tomcat
- Email me the sys:\tomcat\xx\logs\omnimobile*.log

If you could create a test account and send that account login and password to me, we would be able to run some diagnostic tests from our development environment.

When you send the information to me, please send an alternate email address. Your system is blocking all emails that we send.

Regards,

Aldo Zanoni

jason foley
Member
Member

Joined: 17-May-2007
Posts: 1

Posted: 31-May-2007 at 12:54am

Hi,

I am having the same issue, was this ever resolved?

Thanks

Elliott Suarez
Member
Member

Joined: 24-June-2005
Posts: 2

Posted: 04-October-2007 at 10:07am

Having the same problem with GW 7.0, Omni 2.4.0.107.2007.3.26, on a Treo 700Wx.

Would love to know if there's a solution. Or if there is no solution.

Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 507

Posted: 09-October-2007 at 4:33pm

Hello, Elliott.

Lacking specific information about your environment limits the support we can provide.

Please send and email to support@omni-ts.com and include the following information:

Release build of the server (look in the omnimobile.properties file found in the classes folder - refer to the Omni Mobile 2 Admin Guide for the correct path based on your server OS and version of GroupWise.
Build of the client (set client options to Automatic Login as disabled), logout of the Omni Mobile client, and then run the client. Tap the Omni Mobile globe on the login page and that will open a window with the build number.
Server OS and SP
GroupWise version and SP
Are you experiencing this problem with any other user ?

We will get one of our support staff to contact you.

Thanks,

__________________
Gordon Welling, CNE MCSE
Account Manager & Product Specialist
www.omni-ts.com

+1.780.423.4200 Phone
+1.780.423.4711 Fax

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