Gordon Welling
Admin Group
Manager Technnical Support Services
Joined: 11-December-2003
Location: Canada
Posts: 535
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| Posted: 04-August-2006 at 9:11am
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When your Omni Mobile client does not appear to be working correctly, check the following:
- Device connectivity - can your device connect to the Internet using the native web browser on the device.
- WebAccess server available - can you login into GroupWise WebAccess from a computer web browser.
- Server URL - is the correct GroupWise WebAccess server URL being used? In the Omni Mobile client, go to the tree view and select Menu > Tools > Options to get to Client Options. Check the URL in the "Server:" text box which should read:
* http://<IP address or DNS name of WebAccess>/gw/webacc (GW 7)
e.g. http://mail.mycompany.com/gw/webacc
-OR-
* http://<IP address or DNS name of WebAccess>/servlet/webacc (GW 6.5)
e.g. http://mail.mycompany.com/servlet/webacc
If you forget the /gw/webacc or /servlet/webacc the client will not connect to the server.
* https:// (for SSL) works on Pocket PC and Windows Mobile devices only. If using a Palm OS, Sony Ericsson or Nokia device, use http://
- Password - Have you changed your GroupWise password recently? Are you using "Automatic Login" in Omni Mobile? If you have changed your GroupWise password, login into Omni Mobile in "Work Offline" mode and change your client options to disable "Automatic Login" and logout. You can then try a login using your new password. You can then re-enable "Automatic Login".
- Weak Battery - Is your device battery almost discharged? When Omni Mobile senses that you are down to 20% or less battery life, it stops scheduled updates until the battery is recharged. This feature helps to preserve battery life.
- Upgraded Client - Have you recently upgraded your Omni Mobile client. If so, login into GroupWise WebAccess and verify that there is only one instance of your device in "Device Status". If you have two or more devices, delete all but the newest installed device. In Omni Mobile on your device, switch to "Work Offline" and back to "Work Online" to force a policy update.
- User Policies - check
the user policies to ensure that folder, calendar and address book
update policies are configured correctly. Make a minor change and
click "Update". Switch the Omni Mobile client on the device to "Work
Offline" and back to "Work Online" which will force a policy
check/update and will confirm that data is moving between the client
and the server.
- Client Options - check the "When on-line, connect" setting in client options and ensure that it is not set to "Ask when item sent out". That setting will disable scheduled updates.
- Error Messages - Have you observed error messages on your Omni Mobile client? Refer to "Handling Client Problems", search the device specific forum, or contact Omni technical support or call +1.780.423.4200.
Edited by Admin on 04-January-2008 at 3:57pm
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Omni Web Forum : GroupWise for PDAs and Smart Phones ~ Omni Mobile : Omni Mobile Clients for GroupWise Synchronization
Topic: TIP: Troubleshooting Guidelines (
Topic Closed)
