Error Displayed

Problem and Corrective Action to Take

Error 12031 or "ConnectionReset"

Problem - Network connection may not be active. Unable to resolve server address. This indicates a connectivity problem. 

Resolution - Confirm that wireless or cradled connectivity is available and try again.  Confirm that  the web server supports port 443.

Error 12045 or “InvalidCA”

Problem - "The server security certificate was signed by an un-trusted certificate authority …” The application is unfamiliar with the Certificate Authority that generated the server's certificate.  Your WebAccess server is using a non-commercial locally generated certificate. 

Resolution - On  Pocket PC or Windows Mobile devices, copy and install a SSL certificate file onto the device.  See  "Using a Non-Commercial Locally-Generated SSL Certificate" in the "Omni Mobile Admin Guide".

Error 12038 or “CertDNInvalid”

Problem - "The server has a signed certificate that does not match the server's name.  Unable to establish an SSL connection." The SSL certificate common name (host name field) is incorrect—for example, if you entered www.server.com and the common name on the certificate says www.different.com. 

Resolution - Replace the certificate on the device with one that uses the correct host name.  Refer to  "How to Fix Server SSL Certificate Errors" for steps on how to replace a invalid certificate.

Error 12037 or “CertDateInvalid”

Problem - "The server has a signed certificate but the date could not be validated.  Unable to establish an SSL connection." The SSL certificate date that was received from the server is bad.  The certificate is expired. 

Resolution - Replace the certificate on the device with a new one.  Refer to  "How to Fix Server SSL Certificate Errors" for steps on how to replace a invalid certificate.

Error 12055 or “CertErrors”

Problem - "The server has a signed certificate but contained multiple errors.  Unable to establish an SSL connection until these errors are addressed."  The SSL certificate contains errors. 

Resolution - Replace the certificate on the device with a corrected one.  Refer to  "How to Fix Server SSL Certificate Errors" for steps on how to replace a invalid certificate.

Error 12170 or “CertRevoked”

Problem - "The server has a signed certificate that was revoked by a certificate authority.  Unable to establish an SSL connection."  The SSL certificate was revoked.

Resolution - Replace the certificate on the device with a replacement certificate.  Refer to  "How to Fix Server SSL Certificate Errors" for steps on how to replace a invalid certificate.

Error 12169 or “CertInvalid”

Problem - "The server has a signed certificate that was deemed invalid.  Unable to establish an SSL connection."  The SSL certificate is invalid.

Resolution - Replace the certificate on the device with a corrected one.  Refer to  "How to Fix Server SSL Certificate Errors" for steps on how to replace a invalid certificate.

Error 12039 or “HttpsRedirect”

Problem  - "The client attempted to connect via HTTP, but the server attempted to redirect to HTTPS.  Server requires an SSL connection."  The connection requires the use of https:// in the URL.

Resolution - Login in offline mode and set client options to use https:// in the URL for WebAccess.