Gordon Welling
Admin Group
Manager Technnical Support Services
Joined: 11-December-2003
Location: Canada
Posts: 550
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| Posted: 21-November-2006 at 10:07am
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Question: How can a user change their Omni Mobile licence from one PDA to another PDA (without using another licence count).
Answer: If you want to reassign a PDA to a different user, use this procedure.
To retire a PDA (remove the Omni Mobile client) and issue a different PDA (install Omni Mobile client onto a different PDA and provision it for the user), use the following __ major steps:
Step 1 - Remove the UserData from the device and delete the device from the server:
- From a workstation, login to GroupWise WebAccess as the account FROM which you want to transfer the device.
- Select the Omni Mobile icon (GroupWise 6.5) or tab (GroupWise 7).
- In the General Tab, In "Device Status" find the device to be
transferred to the other account. Select either "Deleted" or "Delete
Device" from the drop-down list.
This will initiate a forced
'poison pill' which will delete the UserData folder and contents for
the existing user from the device. It will also remove the device
from the user's Device Status list and enable the client for account
provisioning to another user.
- During the next synchronization cycle the user data will be cleared and Omni Mobile exited.
Optionally,
if desired a manual update can be performed to force a synchronization
cycle. On the device in the Omni Mobile client, switch to working
"Off-line" and then back to "On-Line". This will force the device to
request an update from the server. The "Delete device" update will
remove the UserData and exit the client. The user will see an error
window "This device has been deleted". Click "OK" to close that window.
Step 2 - Uninstall the Omni Mobile client from the original PDA.
Step 3 - Install the Omni Mobile client onto the PDA the customer wants to use.
Step 4 - Provision the account into the Omni Mobile client (this will also add the device into the "Device Status" list in the Omni Mobile "General" page in the user's GroupWise WebAccess account). Use one of two options:
Option 1 - Run the "First-Run Wizard" to populate the account onto the mobile device.
- Start Omni Mobile on the mobile device. Because there is no UserData information, the First-Run Wizard will start.
- Enter the URL for the GroupWise WebAccess server.
- Enter the user login name and password and select to Start >
OR
Option 2 - Use the omnimobile-desktop.exe to create and copy a
set of PDB files onto the device.
For the complete steps to install and configure the Omni Mobile client, refer to the applicable Quick Start Guides:
Edited by Gordon Welling on 21-November-2006 at 1:44pm
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Omni Web Forum : GroupWise for PDAs and Smart Phones ~ Omni Mobile : Omni Mobile Clients for GroupWise Synchronization
Topic: How to Change Licences Between PDAs
