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Topic: Best Practices Installing Omni Mobile

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Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 502

Posted: 04-December-2006 at 3:49pm

W A R N I N G

The omnimobile-server-installer.jar file must be run on the server that is hosting the GroupWise WebAccess application server.

Running the omnimobile-server-installer.jar file from a Windows workstation using mapped drive letters or UNC paths will cause the installation to insert the incorrect paths into config and WebAccess files. The result will be a corrupted installation of Omni Mobile that will have to be removed manually with assistance from Omni technical support staff.

P R O C E D U R E

The omnimobile-server-installer.jar file must be run on the server that is hosting the GroupWise WebAccess application server (the server hosting the WebAccess web site). Please refer to the "Omni Mobile Admin Guide" for the correct installation steps for the server platform that is hosting GroupWise WebAccess.

R E C O M M E N D E D B E S T P R A C T I C E S T E P S

The recommended best practice steps to install a working Omni Mobile solution are:

STEP 1 - Install the Omni Mobile Server Module

Confirm that the server meets the system requirements.
Create an Omni Mobile administrator account in GroupWise and confirm that the account can login into GroupWise WebAccess.
Install the Omni Mobile server module on the server hosting the GroupWise WebAccess application server (web site). Refer to the "Omni Mobile Admin Guide" for installation steps.

STEP 2 - Enable GroupWise Users for Omni Mobile

Login into GroupWise WebAccess as the Omni Mobile administrator account and enable the GroupWise accounts that will be allowed to use Omni Mobile. Refer to the "Omni Mobile Admin Guide" for the steps.

STEP 3 - User Configures Individual Omni Mobile User Policy

Have each user login to GroupWise WebAccess and configure his/her individual Omni Mobile user synchronisation policy. Users can refer to the "Configure Your Omni Mobile User Policies Quick Start Guide" for the correct steps.

STEP 4 - Install and Provision the Omni Mobile Client

Install the Omni Mobile client on the user device or have each user install the Omni Mobile client onto his/her mobile device and provision his/her Omni Mobile account. Users can refer to the following Quick Start Guides for the correct steps:

T R O U B L E S H O O T I N G O M N I M O B I L E

Please refer to the following for troubleshooting and management tips and advanced technical guides:

If you suspect a corrupted installation of Omni Mobile, please call +1.780.423.4200 and ask for technical support or complete a "Contact Us" form.

Edited by Aldo Zanoni on 26-March-2007 at 3:49pm

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