Omni Web Forum: FIX: Error 12006 Cannot Connect to Server

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Omni Mobile Clients for GroupWise Synchronization
Omni Web Forum : GroupWise for PDAs and Smart Phones ~ Omni Mobile : Omni Mobile Clients for GroupWise Synchronization

Topic: FIX: Error 12006 Cannot Connect to Server

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Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 535

Posted: 23-January-2007 at 11:40am

Problem: User reports that the Omni Mobile client returns an "Error 12006: Cannot connect to server" when trying to start the client on the device.

Cause: Error 12006 is caused by not using either https:// or http:// in the Server URL when configuring client options. This normally occurs during the "First Run" wizard where a window opens asking for the Server URL, username and password.

Resolution: Check the the URL in the "Server:" text box which should read:

* http:// or https://<IP address or DNS name of WebAccess>/gw/webacc (GW 7)
   e.g. http://mail.mycompany.com/gw/webacc
                                                    or
   e.g. https://mail.mycompany.com/gw/webacc

                                            -OR-

* http:// or https://<IP address or DNS name of WebAccess>/servlet/webacc (GW 6.5)
   e.g. http://mail.mycompany.com/servlet/webacc
                                                   or
   e.g. https://mail.mycompany.com/servlet/webacc

Edited by Gordon Welling on 23-January-2007 at 11:44am

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