Omni Web Forum: How to Fix Servername License Problem

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Topic: How to Fix Servername License Problem

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Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 502

Posted: 08-March-2007 at 9:32am

Problem: After the Omni Mobile license.key file is applied to the server, you see an error that indicates that your Servername is is not in the servers list, for example

Quote:

This server is not properly licensed. Please contact Omni Technology
Solutions Inc. at +1.780.423.4200 or at support@omni-ts.com to request a proper licence. Thank you.

Licensed to:
Company: Omni Labs
Product Type: TRIAL
Server: mail.omni-labs.com
200.228.181.134
10.0.1.2
Expiry Date: 2007.04.06
Upgrade Maintenance Expires: 2007.04.06
No of Devices: 5

Your Server Name: MAILSERVER

Cause: This usually happens when access to the WebAccess server is through a Border Manager proxy or other firewall proxy. In that instance, the name for server assigned in the firewall proxy will display to Omni Mobile as the server name.

Resolution: Please contact Omni support at 780-423-4200 and a replacement license.key will be issued.

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