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Riva for GroupWise ~ Managed Policies, Applications, Reports (Forum Locked Forum Locked)
 Omni Web Forum : Riva Managed Policies, Applications and Reports : Riva for GroupWise ~ Managed Policies, Applications, Reports
Subject Topic: How to Fix Licensing Post ReplyPost New Topic
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 637
Posted: 10-July-2007 at 1:21pm
Question:  I am having a problem with my Riva license. It is showing the incorrect user count or does not match my purchase.  How can I get the license fixed?

Answer:  Customers use the Riva Licensing Request Wizard (built into the Riva application).  The Riva Licensing Request Wizard scans the eDirectory and GroupWise system and counts the user objects.  Those counts are used in the Licence Request file that is sent to Omni licensing staff.

Should you wish to manage a different number of users than the Licensing Wizard is reporting, you need to contact Omni Technical Support at 780-423-4200 or complete a Contact Us form. 


Edited by Gordon Welling on 11-July-2007 at 1:37pm
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