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Riva for GroupWise ~ Managed Policies, Applications, Reports (Forum Locked Forum Locked)
 Omni Web Forum : Riva Managed Policies, Applications and Reports : Riva for GroupWise ~ Managed Policies, Applications, Reports
Subject Topic: FIX: Riva Will Not Start After Upgrade Post ReplyPost New Topic
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 637
Posted: 10-July-2007 at 3:05pm
Problem:  I just completed an upgrade to Riva using Check for Updates and Riva will not launch.  Can I restore the previous version without losing connection settings or policies?

Resolution:  Riva can be restored to a previous version:
  1. Close Riva.
  2. Using Windows explorer, navigate to c:\Program Files\Omni\Riva\Application.
  3. Delete the folder of the latest upgrade version.
  4. Open the ClientInfo.config file using a text editor and modify the <versionRuntime> <versionRuntime> value to reflect the version number of the previous Riva version.  Save the file.
  5. Launch Riva and check the version information by double-clicking the Riva icon in the top left corner of the Riva application.


Edited by Gordon Welling on 10-July-2007 at 3:08pm
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