Active Topics          Search          Help
            Register          Login
eControl ~ General Product Inquires
 Omni Web Forum : Web based User Management : eControl ~ General Product Inquires
Subject Topic: Reporting eControl Problems (Topic Closed Topic Closed) Post ReplyPost New Topic
Author
Message
Admin
Admin Group
Admin Group


Joined: 24-February-2003
Posts: 162
Posted: 03-January-2008 at 1:37pm  
Reporting eControl Issues

If you experience a problem with your eControl server installation, please follow these steps:

  1. Make screen shots of the error that is visible in the browser or in the eControl Admin program.
  2. Run the "Econtrol Auditor" application (\eControl\Tools\eControlAuditor.exe) to produce audit logs of actions recently taken.  Log files will be saved to \eControl\Logs.
  3. Call Omni Technical Support at +1.780.423.4200 or email support@omni-ts.com and attach the above files (screen shots and log files), and include the following information:

Quote:
SUBJ: eControl Critical Error

  1. Browser being used - e.g. IE7, FireFox 2.5.1 
  2. eControl release - e.g. 2.5 
  3. Web server and Hostingb Server - e.g. IIS 5 on Windows 2000 SP 4 
  4. Error messages observed
  5. Description of problem

If you have an eControl Question

If eControl is working fine, but you have a technical question, please feel free to post a question in this forum, or us our "Contact Us" online form.

Edited by Admin on 04-January-2008 at 10:11am

Back to Top
 

Sorry, you can NOT post a reply.
This topic is closed.

  Post ReplyPost New Topic
Printable version Printable version

Forum Jump
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot delete your posts in this forum
You cannot edit your posts in this forum
You cannot create polls in this forum
You cannot vote in polls in this forum



This page was generated in 0.2344 seconds.