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Topic: CCUweb Freezes Up

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Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 543

Posted: 18-January-2008 at 12:30pm

Problem: A CCUweb customer reported:

Quote:

We are running version 2.5.21. Had no problems previously. Each time I run 'Build' (have tried four times) the software freezes during the 'Retrieving Account Resource data' and each time at a different spot during the retrieval. I get no error code. It just locks-up and in Task Manager is says it is Not Responding.

Cause: Customer is running an old version of CCUweb.

Resolution: Had customer shut down CCUweb and then extract their ccuweb.zip download file and copy the ccuweb.exe file to the CCUweb installation directory. When they reran CCUweb, it was upgraded to version 2.5.23 and he could successfully complete a project build.

__________________
Gordon Welling, CNE MCSE
Account Manager & Product Specialist
www.omni-ts.com

+1.780.423.4200 Phone
+1.780.423.4711 Fax

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