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Riva CRM Integration for GroupWise ~ Desktop Edition
 Omni Web Forum : GroupWise Collaboration Integration Engine (Riva) : Riva CRM Integration for GroupWise ~ Desktop Edition
Subject Topic: Reporting Riva CRM Desktop Edition Issues Post ReplyPost New Topic
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 550
Posted: 28-January-2008 at 3:59pm
Abnormal Application Actions

If you are experiencing abnormal challenges with the Riva CRM Desktop Edition application, e.g. the Riva.exe is "freezing" or you see unexpected error messages, please follow these steps:
  1. Make screen shots of the error in the Riva CRM Desktop Edition application
  2. Gather log file and config files
  3. Call Omni Technical Support at +1.780.423.4200, or send an email to support@omni-ts.com, attach the above files and include the following information:
Quote:
SUBJ: Riva CRM Desktop Edition Critical Error
  1. Riva CRM Desktop Edition release version, e.g. Riva CRM Desktop 1.0.12 (2008.01.29)
  2. Windows version including serivce packs, e.g. Windows XP SP2
  3. Description of problem observed
  4. Error messages observed
  5. Attach screen shot and log/config files.


Edited by Admin on 29-January-2008 at 3:57pm
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