Admin
Admin Group
Joined: 24-February-2003
Posts: 162
|
| Posted: 29-January-2008 at 1:04pm
|
|
|
Question: What is the proper way to completely uninstall Riva CRM Desktop Edition?
Answer: Please ensure that you read the WARNING about reversing settings before uninstalling the Riva CRM Desktop Edition application.
W A R N I N G
Riva CRM Desktop Edition will not automatically reverse the "automatic startup when Windows starts" setting when it is uninstalled. Users must reverse existing settings BEFORE uninstalling Riva CRM Desktop Edition.
GroupWise Address Books and Calendars created in the user's GroupWise account by Riva CRM Desktop Edition will not be removed by uninstalling the application. Users must manually remove GroupWise Address Books and Calendars created by Riva CRM Desktop Edition.
STEPS
Recommended steps to uninstall Riva CRM Desktop Edition are:
- Modify the application startup and synchronization settings.
- Manually remove Riva Desktop Edition.
- (Optional) Manually remove GroupWise Address Books and Calendars created by Riva Desktop Edition.
Modify Riva CRM Desktop Edition Settings
- Launch Riva Desktop Edition.
- From the Setup tab, click the Settings button.
- From the Scheduling tab, uncheck "Run Omni Riva CRM when Windows starts" and uncheck "Use a Synchronization Schedule".
- Click OK.
- Close Riva Desktop Edition.
Manually Remove Riva CRM Desktop Edition
- Open Windows Explorer and navigate to the Riva Desktop installation folder, usually C:\Program Files\Omni\Riva-CRM-Desktop
- Rename or Remove the Riva-CRM-Desktop folder.
- Remove the "Launch Riva Desktop Edition" from the user's Windows desktop.
OPTIONAL - Remove CRM Address Books and Calendars in the GroupWise Client
Once Riva CRM Desktop Edition settings have been modified to no longer use a Synchronization Schedule, the address book and calendar items created by Riva Desktop Edition will no longer synchronize with the CRM system. The user can choose to retain that information, or to manually remove it.
Manually Remove the "CRM Contacts" Address Book
- Open the user's GroupWise client and click on Address Book.
- Find the "CRM Contacts" address book. Right click and choose to Delete Book ...
- In the "Delete Address Book" window, select the "CRM Contacts" address book and click OK.
- In the "Address Book - Question" window, select Yes to permanently delete the CRM Contacts address book.
- Close the Address Book window.
Manually Remove the "CRM Calendar"
- Open the user's GroupWise client and expand the GroupWise Calendar in the tree view.
- Right-click "CRM Calendar" and choose Delete.
- In the "Delete Folder(s)" window, select Folder(s) and items and click OK.
Edited by Admin on 29-January-2008 at 3:53pm
|
Omni Web Forum : GroupWise Collaboration Integration Engine (Riva) : Riva CRM Integration for GroupWise ~ Desktop Edition
Topic: How to Uninstall Riva CRM Desktop Edition
