Omni Web Forum: How are Accounts and Contacts selected?

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Riva CRM Integration for GroupWise ~ Desktop Edition
Omni Web Forum : GroupWise Collaboration Integration Engine (Riva) : Riva CRM Integration for GroupWise ~ Desktop Edition

Topic: How are Accounts and Contacts selected?

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rit
Member
Member

Joined: 26-August-2003
Posts: 29

Posted: 16-April-2008 at 6:59pm

During a sync against Saleforce all our Accounts have been brought down to the GW account but none of the contacts? What rules is Riva using for their selection?

Thanks

Roger

Aldo Zanoni
Admin Group

Director of Customer Service

Joined: 25-February-2003
Location: Canada
Posts: 85

Posted: 17-April-2008 at 11:20am

Hello, Rit.

Thank you for participating in the public beta for Riva CRM Integration for Salesforce.

Any contacts to which you have visibility in Salesforce should be automatically synchronised to GroupWise.

Please use the Help / "Submit an Issue Report" with a description of the problem. This will create a Case that will be assigned to the development team.

Regards,

Aldo
www.omni-ts.com

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