Gordon Welling
Admin Group
Manager Technnical Support Services
Joined: 11-December-2003
Location: Canada
Posts: 555
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| Posted: 18-July-2008 at 2:49pm
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Question: Can the Riva program be moved to a different host PC.
Answer: Yes. The Riva program does not insert any Windows registry hooks, so it can be successfully moved to a new host PC.
Procedure for Riva Move (no CRM Integration):
- If Riva policies have been scheduled in Windows Task Scheduler, those tasks should be deleted.
- Stop Riva.
- Find the Riva installation folder and make a copy of it.
- Copy the Riva installation folder from the current host windows system (PC or server) to the new host windows system (PC or server).
- Ensure that all system requirements on the new host windows system have been met.
- Create a shortcut of the Riva.exe application to the desktop.
- Run the Riva application.
- Test execute one or more Riva policies.
- Create Riva scheduled policy execution tasks in Windows Task Scheduler to meet your requirements.
Additional Procedure (Riva with CRM Integration Policies)
If Riva CRM Integration policies have been created, then Riva windows services
have been installed. In this case, you must follow the following Riva removal
steps on the host windows system:
Manual Uninstallation of the Omni Riva (CRM Agent) Service:
If, for some reason you need to manually uninstall the CRM Agent service, use the following steps:
- Open the Service Control Managed Window.
- Locate the "Omni Riva (CRM Agent)" service.
- Copy the Path to executable: ex. "C:\Program Files\Omni\Riva\Application\2.0.4.354\Omni.Riva.CrmAgent.exe "
- Start -> Run -> type: cmd /k "C:\Program Files\Omni\Riva\Application\2.0.4.354\Omni.Riva.CrmAgent.exe " --uninstall
- Remove the "Riva Service Monitor" short-cut on the desktop of the current host windows system.
Add Riva CRM Integration on New Host Windows System:
- Add the Omni Riva (CRM Agent)
service - This agent is
installed and configured the first time you save a CRM Integration
Module policy. Open and save the existing CRM Integration policy in the Riva interface.
- The Riva CRM Agent Service Monitor
- provides either real-time summary or full synchronisation
information. When you restart the Omni Riva (CRM Agent), the monitor
will be blank until the first synchronisation time is reached. It will
display each of the accounts as they are initialised. If you restart
the service monitor during your off-peak hours and your frequency is
set to every four hours, nothing will appear in the monitor interface
for four hours. If you have two threads configured, two users will
appear at once and be synchronised at once.
In the CRM Service
Monitor, to switch between summary or full synchronisation information,
select the checkbox beside the user(s). This will open a monitor frame
below the summary information that provides the full synchronisation
information. To view errors, select the Errors tab. To start the
monitor, create a short-cut on your desktop with the following command
(assuming Riva is installed in the following directory structure):
"C:\Program Files\Omni\Riva\Riva.exe" --crm-monitor
Final Cleanup (Optional)
Remove (delete) all Riva files from the original host windows system.
Edited by Gordon Welling on 18-July-2008 at 3:05pm
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Omni Web Forum : GroupWise Collaboration Integration Engine (Riva) : Riva for GroupWise ~ Managed Policies, Applications, Reports
Topic: How to move Riva Application to new PC
