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Subject Topic: Riva Application error messages Post ReplyPost New Topic
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jhood
Member
Member


Joined: 11-September-2009
Posts: 1
Posted: 11-September-2009 at 8:45am

Is there more information available for error messages displayed in the monitor tool of the Riva product? How do you track down errors for the error messages?

Example error message:

'Object reference not set to an instance of an object'

Or

'The given key was not present in the dictionary'

OR

'Unable to locate primary calendar'

 
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 637
Posted: 08-January-2010 at 12:58pm
Hello.

These errors are usually connection oriented errors that can affect one or more users.  In the Riva application interface, click on "Request Support", complete the form and submit it.  This will upload the configuration and logs files from you Riva installation to our support system and open a case in our CRM system.  You will be contacted normally within one working day by someone from our technical support team.

Regards,


__________________
Gordon Welling, CNE MCSE
Account Manager & Product Specialist
www.omni-ts.com

+1.780.423.4200 Phone
+1.780.423.4711 Fax
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