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Topic: Re: Full Access to Mailbox Requirement

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Gordon Welling
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 637

Posted: 19-February-2010 at 4:00pm

Background: Riva Integration Server for Exchange requires that the user account identified in the Riva Exchange Connection have full access permissions to all the target mailboxes that will be synchonized to a CRM using Riva.

There is a simple test that you can conduct:

Using Outlook, connect (login) into the administrator (account used in the Riva Exchange Connection) mailbox.
Then attempt to proxy into a target user that you wish to synchronize CRM data to. If you can access the target user's mailbox without a full access error, then Riva should work.

Challenge: Working with another customer who was experiencing the same challenge, we determined that the issue was caused by the Exchange connection account having full access, but it was a member of the Domain Admins group.

Cause: Exchange automatically places a "deny receive as" and a "deny send as" on any account with Domain Admin membership. We believe this has been causing the access problem.

Resolution: We do not recommend over-riding the default security setting in Exchange. We recommend creating a "RivaCRM" AD/exchange account and use that account to assign full access permissions to target mailboxes. This "RivaCRM" account should not be a member of the AD domain admins group. This can be over-ridden in Exchange Management Console on a mailbox-by-mailbox basis. We did a little research and discovered two blog posts that explain the challenge and offer some solutions for making mass changes to this default configuration:

For Exchange 2007/2010

For Exchange 2003

We hope this sheds some light on this challenge and offers a working resolution.

Edited by Gordon Welling on 28-April-2010 at 10:23am

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