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Subject Topic: Use Impersonation - Oracle On-Demand Post ReplyPost New Topic
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Gordon Welling
Admin Group
Admin Group

Manager Technnical Support Services

Joined: 11-December-2003
Location: Canada
Posts: 637
Posted: 23-June-2010 at 2:08pm
System Requirements to support "Use Impersonation" in a Riva CRM Synchronization Policy for GroupWise <> Oracle On-Demand:

Riva GroupWise Connection: Must use an GroupWise account that has supervisory rights to the GroupWise system.

Oracle On-Demand Connection:
  • Must use a 'Riva' master account created in Oracle On-Demand.
  • Books feature must be enabled (used to limit visibility according to the visibility rules of the user being synchronized.)
  • Target Oracle On-Demand accounts must have the 'Riva' master account configured as a 'delegate user' in Oracle.
Email Address Requirements:
The email attribute value in eDirectory must match the email attribute value in Oracle On-Demand for the corresponding target users.

Notes:
  • Audit trail in Oracle CRM shows that the Riva user made the modifications. Oracle CRM does not provide an API to allow one central account to make changes on behalf of another account.
  • Riva CRM logs can be used to trace edits back to individual users if required.
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