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ZebraBlvd
Member
Joined: 02-September-2003
Posts: 2
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| Posted: 02-September-2003 at 8:32am
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We were informed by a few users that they could not receive nor send to certain Internet E-Mail Addresses. I tried e-mailing these users from my personal account outside of our system. And as the user stated the e-mails were not delivered. After having some problems with the server running Gee we restarted the Server (NW 5.1 SP5). Instead of invoking Gee we restarted Gunivere as our E-mail Gateway AV. Just to see what would happen I tried e-mailing those users again from my personal account outside of our e-mail system. And the users did receive these pieces of e-mail. Again, we shutdown Gunivere and restarted Gee (in protected mode). The problem returned with e-mails not getting delivered to these certain users from outside the system. Since we have over 5,500 users I am sure that there are others, and we would probably hear from them if we ran Gee for an extended period of time.
Has anyone else seen this issue with Gee? Would very much like to use Gee but not if all the mail is not getting delivered to our customers. And no we are not running the Spam portion of Gee, only the AV portion.
ZebraBlvd
V-Peace-V
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JeffDavey
GEE Whiz Support
GEE Whiz Technical Director
Joined: 08-April-2003
Location: Camrose, Alberta
Posts: 1872
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| Posted: 02-September-2003 at 12:27pm
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Hmm, this is the first I`ve heard of this.
Are you running plain ol` GEE (ie: just antivirus) or the GEE Whiz package?
Jeff
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ZebraBlvd
Member
Joined: 02-September-2003
Posts: 2
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| Posted: 03-September-2003 at 6:31am
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We are running the Gee Whiz package, version 1.3.1b. All functions are turned off except for AV.
ZebraBlvd
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JeffDavey
GEE Whiz Support
GEE Whiz Technical Director
Joined: 08-April-2003
Location: Camrose, Alberta
Posts: 1872
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| Posted: 03-September-2003 at 5:09pm
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Hmm, can you zip up your GEE directory, email it to j AT submersion DOT com, and send me a few of the example messages not making it through as well?
Thanks
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Swish
Member
Joined: 04-December-2003
Posts: 160
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| Posted: 04-December-2003 at 11:25am
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We had the same problem but it was tracked to a combination of factors related to versions of AV software, GEE, and GWIA. I finally dumped NetShied which was the biggest problem and when with Sophos. So far no problems.
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JeffDavey
GEE Whiz Support
GEE Whiz Technical Director
Joined: 08-April-2003
Location: Camrose, Alberta
Posts: 1872
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| Posted: 04-December-2003 at 1:36pm
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Ah yes, Netshield.
Hopefully those problems will be resolved soon. The NAI guys have been in contact with us trying to resolve the problem.
Jeff
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Omni Web Forum : GroupWise Spam Filter and Anti Virus : GEE (Forum Support Only)
Topic: Some recipients not receiving outside mail
