Omni Web Forum: CRU not moving email marked S-P-A-M

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GroupWise Bulk Rule Management (CRU)
Omni Web Forum : GroupWise Tools To Enhance Your Environment : GroupWise Bulk Rule Management (CRU)

Topic: CRU not moving email marked S-P-A-M

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Rick Ivars
Member
Member

Joined: 21-April-2003
Posts: 9

Posted: 29-April-2003 at 1:45pm

I am running geewhiz as a test for a client, after installing the cru option, none of the email marked as S-P-A-M is being moved to the new folder? I checked the rule and it was active. Any Ideas?

Aldo Zanoni
Admin Group

Director of Customer Service

Joined: 25-February-2003
Location: Canada
Posts: 90

Posted: 30-April-2003 at 7:39am

Hello, Rick.

Are you using the full-blown version of CRU or are you using CRU for GEE Whiz? For either product, you will need a licence file for the product to work for. Have you recieved a licence file?

The only time CRU for GEE Whiz will not work automatically to create the SPAM folder and apply the rule properly is if the client is running in Remote or Cached mode. This will not work because the API we use requires that the user be connected to the Post Office for the creation of the SPAM folder. Once the folder is created, it shouldn`t make any difference whether they are in connected mode of not.

It that is not the case, please contact me off-line and we can discuss the issue and post the solution here later.

Aldo Zanoni
Director of Customer Service, Omni Technology Solutions

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