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Help Desk Utility (HDU)
Final release 1.6.3, January 19, 2005
NOTE: The Help Desk Utility has been discontinued.
HDU has been replaced by the eControl Help Desk module. To learn more about
eControl's web-based, "ZERO-Rights", delegated account management,
go to our eControl product page.
About HDU
Help Desk Utility replaces the complexities of traditional Novell administration applications such as ConsoleOne, iManage, and NWAdmin for help desk user management functions.
Help Desk provides supports for the "top ten" user management tasks traditionally performed by help desk operators.
With HDU, non-IT trained individuals are able to carry out tier one help desk tasks for Novell and GroupWise account management. |
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Featured Highlights
- Compatible with GroupWise, eDirectory, NDS and NetMail
- Workstation application - no server-based components
- HDOs can quickly search for user accounts
- Network Administrators control what features an operator can modify using HDU
- Licenced to the NDS/eDirectory tree so HDU can be installed on as many Windows desktops as required
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