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Features and Benefits

NOTE: The Help Desk Utility has been discontinued.  

HDU has been replaced by the eControl Help Desk module. To learn more about 
eControl's web-based, "ZERO-Rights", delegated account management, 
go to our eControl product page.

Restricted and Controlled Interface

Help Desk's restricted and controlled interface provides you with complete control over which tasks can be carried out by which Help Desk Operators (HDOs). It is easy to restrict a lab assistant or computer teacher to only be able to change GroupWise and eDirectory passwords.

Support for GroupWise, eDirectory and NetMail

Help Desk provides supports for the "top ten" user management tasks traditionally performed by HDOs. These include:

changing GroupWise and eDirectory passwords
changing group memberships
changing GroupWise Distribution List membership
changing GroupWise visibility
enabling/disabling eDirectory accounts
expiring GroupWise accounts
managing Organizational Roles
managing Novell NetMail information
managing eDirectory user values (phone numbers, departments, etc.)
unlocking accounts after intruder detection lockout

No Console One, NWAdmin or iManager Required

Help Desk replaces the complexities of traditional Novell administration applications. Time to train new help desk operators to use HDU is under 15 minutes. Users login to the system with their standard eDirectory login and password. You no longer have to worry about your HDOs or administrative support staff "accidentally" deleting objets or making changes by mistake in NWAdmin or ConsoleOne. The savings in training people alone are significant.

With HDU, non-IT trained individuals are able to carry out Tier One Help Desk tasks for Novell and GroupWise.