Omni Products: Server-side CRM integration and identity management integration for Active Directory, Exchange, eDirectory and GroupWise

Solution Overview

NOTE: The Help Desk Utility has been discontinued.  

HDU has been replaced by the eControl Help Desk module. To learn more about 
eControl's web-based, "ZERO-Rights", delegated account management, 
go to our eControl product page.

Overview

HDU provides a restricted, intuitive interface for Help Desk Operators (HDOs) to manage Novell GroupWise, eDirectory and NetMail accounts. HDU allows you to control the interface and options that are available to HDOs when they work with user accounts. Restrictions include allowing local administrators to enable/disable accounts, change NDS and GroupWise passwords, NetMail 3.x values, Group Membership, GroupWise Distribution Lists and ZEN Application Associations and much more from a simplified interface.

With HDU, non-IT trained individuals are able to carry out Help Desk user management tasks for Novell GroupWise, eDirectory and NetMail.