System Requirements
Server Requirements
Help Desk Utility (HDU) is compatible with the following products:
- GroupWise 6.x
- GroupWise 5.x
- all versions of Novell eDirectory
- all versions of Novell Directory Services
Help Desk Utility is compatible with GroupWise, Novell eDirectory and NDS and NetMail installed on the following server platforms:
- Novell OES
- Novell NetWare (all versions)
- SUSE Linux
- Microsoft Windows
Server hardware requirements:
- No special requirements. HDU leverages your current hardware and software investment.
Server access rights, trustee assignments and permissions:
- Users require appropriate eDirectory, GroupWise and NetMail rights and trustee assignments in order to use HDU. For a "ZERO Rights" implementation of Help Desk, refer to eControl at www.omni-ts.com.
Workstation Requirements
- Windows 9x, NT4 Workstation, 2000 Professional, XP Professional
- 32 MB RAM
- 20 MB Available Disk Space
- GroupWise Client
- Novell Client with ZEN Workstation Manager must be installed (the ZEN Workstaion Manager component does not have to be active).
