Media Release

Omni Announces CRM Integration Initiative for GroupWise

Open Source SugarCRM first target for Riva CRM integration strategy for GroupWise.

BERLIN, Germany —  October 20 2007 — Earlier today, Omni Technology Solutions announced its Riva SugarCRM Integration Agent for GroupWise. Interested parties are invited to register for an on-line web seminar to learn more about Riva CRM Integration for GroupWise.

"Omni is excited to announce its Riva SugarCRM Integration Agent for GroupWise," said Aldo Zanoni, CEO and Managing Director of Omni. "Companies are looking to deliver critical business processes in a more tightly integrated manner.  This initiative is the first phase in our goal of providing a multi-faceted, third-party database integration solution for GroupWise."

"This initiative is about much more than just CRM.  Historically, most companies have struggled with CRM implementations because of the overall complexity of mapping business processes to technology solutions," continued Zanoni.  "Our Riva CRM integration initiative is about enabling companies to connect third-party databases and external applications to GroupWise system and user calendars, tasks, address books and mailboxes.  It's about allowing user and system calendars and distribution lists to be populated by HR and other line of business applications.  It's about populating system-managed GroupWise distribution lists and address books with information from external sources.  This strategy is about opening up GroupWise to virtually all third-party applications.  We chose SugarCRM as our first integrated CRM application target for Riva because SugarCRM is one of the most deployed and fastest growing Open Source CRM solutions.  By leveraging the value of SugarCRM and GroupWise on Linux, customers can benefit from the best of both worlds: highly secure, scalable collaboration with GroupWise and the advantages of enterprise quality Open Source CRM delivered by SugarCRM. GroupWise is well known for its security, scalability, reliability and cross-platform server and desktop support and provides mission critical collaboration for companies of all sizes and complexities around the world."

The first release of Omni Technology Solutions' Riva CRM Integration for GroupWise, expected in early Q2, 2008, will provide email and contact integration.  Emails sent from SugarCRM become GroupWise Sent Items.  Riva's "Live Address Book" integrates accounts and contacts from SugarCRM to GroupWise address books.  Customer related internal GroupWise emails can be assigned to SugarCRM accounts and contacts.

"Riva SugarCRM for GroupWise was announced at GWAVACon, the largest GroupWise conference in Europe", explained Trevor Poapst, Director of Global Marketing and Channel Strategy for Omni. "GroupWise has a strong market presence in Europe.  European companies and end-users will be the first to be trained on how to deploy Riva's third-party database connectors.  Riva CRM Integration for GroupWise will be showcased during one of the hands-on labs to be held at theGroupWiseR EMEA Summit December 2-5 in Bruges, Belgium."

"Riva's third-party integration strategy for GroupWise delivers on a long-standing need in the GroupWise community", continued Poapst. "Using Riva, GroupWise customers now have a solution to seamlessly integrate their third-party application data into GroupWise. GroupWise users can now 'live' in GroupWise rather than having to flip back and forth between GroupWise and their CRM to try to keep track of emails and calendar and contact information. Our research told us that GroupWise administrators are not interested in adding multiple additional servers or additional system complexity to provide third-party database integration with GroupWise. GroupWise administrators were adamant in not wanting to install software on each desktop or provide advanced client training to users.  By building on Riva's clientless GroupWise Collaboration Integration platform, we were able to create a solution that satisfied all of the criteria we received."

Riva's thid-party integration GroupWise requires GroupWise 7. It is a GroupWise Trusted Application that is configured on GroupWise 7 SOAP-enabled Post Offices running on NetWare, Linux or Windows. There are no additions or changes required on the GroupWise clients. This means GroupWise users can access their integrated third-party information on their Linux, Macintosh, Windows, WebAccess and GroupWise Mobile Server mobile clients.

More Information

About Omni

Omni delivers a portfolio of management, security, mobility, messaging and Linux desktop software products for enterprise users of Novell GroupWise, SUSE Linux, and mixed Novell and Microsoft networks.

Media Contact

Aldo Zanoni
CEO and Managing Director
Omni Technology Solutions Inc.
Edmonton, Canada
Phone: +1.780.423.4200
Email Form

Last Updated: March 3, 2008.

All trademarks are the property of their respective owners.

© 2012 Omni Technology Solutions, Inc.. All Rights Reserved. All trademarks are property of their respective owners.
Omni Technology Solutions Inc.   •   #103, 10301 – 109 Street  •  Edmonton  •  Alberta  •  Canada  •  T5J 1N4
Tel +1 408.675.5015 (U.S.)  •  +1 780.423.4200 (Canada)  •  Fax +1 780.423.4711  •  Send an Email  •  Site Map