Global Launch and Riva Training

Attend the global launch of of Riva Advanced Integration Server for Exchange and eControl in German, Dutch, Spanish, Polish, French and English. Learn how tight, transparent CRM integration increases profitability, drives sales, improves customer service and enhances CRM adoption in organisations:

• Oxford, UK - October 12
• Berlin, Germany - October 16
• Munich, Germany - October 20
• Mountain View, California - October 23
• Riva On-demand Training - Online

Read about Omni's new German office and EMEA expansion.

Supported CRM Applications

Riva delivers the first server-side integration platform for Exchange, GroupWise and more than 12 market-leading applications:

• Microsoft SharePoint
• Microsoft Dynamics CRM
• Microsoft Dynamics NAV
• Oracle CRM
• Salesforce
• SugarCRM
• NetSuite CRM
• SageCRM
• Sage Saleslogix
• GoldMine CRM
• info@hand CRM
• Bluefin CRM
• And others...

Beyond Outlook CRM Plug-ins

Looking for more than basic, client-side CRM plug-ins for Outlook or GroupWise?

Riva turns Outlook and GroupWise into integrated collaboration and CRM clients. Riva enables executives, salespeople and support staff to access all their collaboration and CRM data – contacts, leads, appointments, tasks, opportunities, quotes, support cases and more – directly from Outlook or GroupWise.

Instead of a client-side CRM plug-in that needs to be installed and configured on every user's desktop and mobile device, Riva gets installed once at the server level. This reduces the complexity and costs of managing and implementing CRM integration projects. Plus, Riva delivers full support for Outlook and GroupWise across all platforms – Windows, Linux, Mac; Web Access; BES; GMS; and Active Sync mobile devices.

Riva Increases Profitability at GWAVA

Travis Doherty, Lead Implementation Manager at GWAVA, describes how Riva has enhanced sales at GWAVA:

"If Riva shaves off even 30 seconds per email on 50 emails per day, there are significant time savings. This translates to a savings of 104 hours per year (or 13 extra days of selling) – per salesperson. And don't forget the impact of having better information to support the sales processes, the results of benefiting from improved CRM adoption and usage, lower management and support costs and cross-platform integration capabilities."

Contact Omni to learn how to deliver server-side CRM Integrations for Exchange and GroupWise.

Customer Success Stories

HNTB, one of the top 20 engineering and architectural firms in the U.S., deployed Riva to allow users to access their full GroupWise Mailbox, Address Book, Calendar and project tasks directly from within the SharePoint Portal interface.

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Riva has significantly reduced the amount of time GWAVA's sales team spends manually logging emails, contacts and calendar information in Salesforce by providing advanced, server-side integration and interoperability between GroupWise and Salesforce.

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"The ability to use Riva's SmartConvert Drop Folders to automatically convert emails into CRM opportunities and support cases directly from our email client is truly outstanding. What a tremendous time saver and value-added function that Riva provides!"

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