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Delegated, Role-based Services for Novell GroupWise and eDirectory

1. The Challenge:  Complex Tools that Require ALL the "Keys to the Castle"
2. The Opportunity:  Web-based, "ZERO Rights" User Account Management
3. The Result:  Increased Security, Productivity and Peace of Mind
4. Very Quick Win.  Significant and Immediate ROI
5. Security and Regulatory Compliance
6. Top User Account Management Tasks
7. Ten Questions:  Is eControl Right for You
8. Three Powerful Modules
9. More Information

The Challenge:   Complex Tools that Require all the "Keys to the Castle"

Many large organisations running eDirectory, GroupWise and/or NetMail struggle with trying to deliver user account management, provisioning and user serlf-service.  To perform common user account management tasks, such as a simple GroupWise password reset, your junior administrator, help desk operator or support staff REQUIRES full administrative rights to the file system, full access to GroupWise and access to ConsoleOne or NWAdmin.

In essence, the user receives all the "keys to the castle." One misguided click of a button and your entire eDirectory or GroupWise objects have been moved or are gone – vanished! And how do you deal with the nightmare of tracking who made what changes in order to satisfy external security audits. How much lost productivity is wasted on training new Help Desk staff and non-technical staff to use overly complex tools to perform routine, everday tasks. Should your corporate help desk really need to be contacted if a user forgets his password?

There is an easier way.

The Opportunity:   Web-based, "ZERO Rights" User Account Management

eControl 3 for eDirectory and GroupWise. eControl delivers a "ZERO Rights" user account management, provisioning and user self-service tool that empowers junior administrators, help desk operators, HR staff, department managers, support staff and even end-users to perform common user account management tasks in eDirectory and GroupWise – from a web browser - with NO Rights!

These everyday tasks include resetting eDirectory and GroupWise passwords, creating and managgin new users, groups, GroupWise distribution, eDirectory group lists, managing ZENworks, unlocking intruder lockout and many others.

The Result:  Increased security, productivity and peace of mind

With eControl, you can delegate restricted tasks to junior administrators, help desk operators, support staff and even end-users. They will only be able to complete those tasks which they have been assigned.

NO Trustee Assignments. NO access to the file system. NO access required to ConsoleOne, NWAdmin or iManager.

eControl's full audit trail enables administrators to keep a tight rein on data access and account changes. Disabling and deleting orphaned and dormant accounts can be securely delegated to junior support staff. Administrators can enforce strong password policies and reduce the risk of regulatory exposure and security liability. As a user's role changes within the organisation, eControl will help you change her group memberships and manage her other eDirectory and GroupWise values.  eControl will improve help desk responsiveness, increase productivity, mitigate security risks and produce more accurate user account data.

Very Quick Win. Significant and Immediate ROI

eControl alleviates the need to assign and manage user file system rights and Trustee Assignements.  This allows your IT department to focus on business requirements instead of security concerns. And, for organisations embarking on a longer-term identity management strategy, eControl delivers a very quick win, significant and immediate ROI. For example, research shows that password self-service can save as much as $650,000 per year in a typical 10,000-user organisation. User account management consumes a significant proportion of overall IT productivity. Even a 20% efficiency gain is significant.*

* Source:  "What is User Life-Cycle Managment? And Why You Should Care," META Group, June 2004, p5.

Security and Regulatory Compliance

Complete Account Change Management Audit Log and Password Change Notification is designed to enhance security and regulatory compliance of legislation such as:

• Sarbanes-Oxley
• Gramm-Leach-Bliley
• HIPAA
• FDA 21 CFR 11
• EU Directive 2002/58/EC
• PIPEDA

Top User Account Management Tasks

eControl is powerful and and yet simple to use for eDirectory and GroupWise environments. On average, eControl takes three hours to install and configure. After 20 minutes of training, your non-technical staff will be able to perform the following user account management tasks.

Novell eDirectory and GroupWise Manage Account Password and Strong Password Manage GroupWise Password and Strong Password Enable / Disable User Accounts Manage Group Memberships Manage Organizational Roles Set Password Restrictions Release Intruder Lockout Manage User Identification Information

Manage Login Information (Login Script and Profile) Manage Login Restrictions Manage GroupWise Distribution Lists Manage GroupWise Options (Visiblity, Expiration Date) Manage NetMail Account Status Assign ZENworks Applications Create GroupWise DLs and eDirectory Groups

Ten Questions:   Is eControl Right for You?

1. Is IT or the help desk department sometimes the bottleneck in your User Account Management process?
   
2. Is your help desk unable to carry out certain account management tasks because of security risks?
   
3. Does your security department require account change management audit reports for Security Regulation compliance?
   
4. Are you running multiple GroupWise and eDirectory trees?
   
5. Does your help desk run multiple user management tools?
   
6. Have department mergers or corporate acquisitions made your user account creation and management tasks cumbersome and complex? 
   
7. Tired of training your Help Desk Operators how to use a combination of ConsoleOne, iManager, NWAdmin and Microsoft Management Console to carry out user and identity management tasks?
   
8. Concerned about the impact of a Help Desk Operator hitting the delete key on the wrong object or "poking" about your network to see what they can see?
   
9. Need to deploy User Self-Service or Password Self-Service for GroupWise and eDirectory?
   
10. Are you being asked to manage and integrate more complex systems with fewer resources?
    

Three Powerful Modules

eControl Manage	Manage user accounts, distribution lists, groups, ZENworks applications and other directory objects—with NO administrator rights required! eControl offers granular control over the tasks and search contexts assigned to support staff. Front-line staff love the simplicity of managing accounts with eControl’s web-based interface.
>eControl Create	HR and office stafff can provision user accounts, email lists and groups based on pre-configured profiles. Profiles standardise account creation and ensure compliance with corporate naming standards, group membership and email account requirements. eControl simplifies account provisioning.
>Self-Service	Deliver user self-service functions for Active Directory, Exchange, eDirectory and GroupWise. These self-service functions include password changes, “forgot-my-password” challenge phrases and the ability to update demographic information. eControl allows users to subscribe to or unsubscribe from email distribution lists.

More Information

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