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Simplified Management, Provisioning, Self-Service and Audit for Novell eDirectory and GroupWise
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Simplified Management, Provisioning and Self-service for eDirectory and GroupWise

  1. The Challenge - Complexity of ConsoleOne and iManager for Non-technical Users
  2. The Opportunity - Simplified, Web-based Identity Management with eControl
  3. The Results - Improved Productivity, Security and Compliance
  4. Very Quick Win.  Significant and Immediate ROI
  5. Security and Regulatory Compliance
  6. Top User Account Management Tasks
  7. Ten Questions - Is eControl Right for You
  8. eControl Modules
  9. More Information

The Challenge - Complexity of ConsoleOne and iManager

Many large organisations running eDirectory and GroupWise struggle with trying to deliver user account management, provisioning and user self-service.  To perform common user account management tasks, such as a simple GroupWise password resets, your junior administrators, help desk operators and support staff REQUIRE full administrator rights to the file system, full access to GroupWise and access to ConsoleOne and iManager.

In essence, users receive all the "keys to the castle." One misguided click of a button and your entire eDirectory or GroupWise objects have been moved or are gone – vanished! And how do you deal with the nightmare of tracking down who made the changes in order to satisfy external security audits. How much lost productivity is wasted on training new help desk staff and non-technical staff to use overly complex tools to perform routine, everyday tasks. Should your corporate help desk really need to be contacted if a user forgets his password?

There is an easier way.

The Opportunity - Simplified, Web-based Identity Management

eControl for eDirectory and GroupWise delivers a simplified, web-based management, provisioning, self-service and audit application designed for non-technical users. eControl empowers junior administrators, help desk operators, HR staff, department managers, support staff and even end-users to perform common user account management tasks in eDirectory and GroupWise – from a web browser , with NO Rights and NO access to ConsoleOne or iManager.

These everyday tasks include resetting eDirectory and GroupWise passwords, managing group memberships and GroupWise distribution lists, managing GroupWise signatures and proxy access, managing ZENworks associations, bulk creating eDirectory and GroupWise accounts and many other tasks.

The Results - Improved Productivity, Security and Compliance

With eControl, you can delegate routine – yet time-consuming – tasks to junior administrators, help desk operators, support staff and even end-users. Administrators have complete control over users' search authority and task collections.
eControl's full audit trail enables administrators to keep a tight rein on data access and account changes. Disabling and deleting orphaned and dormant accounts can be securely delegated to junior support staff. Administrators can enforce strong password policies and reduce the risk of regulatory exposure and security liability. As a user's role changes within the organisation, eControl will help you change his or her group memberships and manage other eDirectory and GroupWise values.  eControl will improve help desk responsiveness, increase productivity, mitigate security risks and produce more accurate user account data.

Very Quick Win. Significant and Immediate ROI

eControl alleviates the need to assign and manage user file system rights and Trustee Assignments.  This allows your IT department to focus on business requirements instead of security concerns. And, for organisations embarking on a longer-term identity management strategy, eControl delivers a very quick win, significant and immediate ROI. For example, research shows that password self-service can save as much as $650,000 per year in a typical 10,000-user organisation. User account management consumes a significant proportion of overall IT productivity. Even a 20% efficiency gain is significant.*

* Source:  "What is User Life-Cycle Managment? And Why You Should Care," META Group, June 2004, p5.

Security and Regulatory Compliance

eControl's Audit and Reporting module delivers granular, web-based access to all changes made in eControl. This module was designed to enhance internal security and compliance with legislation such as:

  • Sarbanes-Oxley
  • Gramm-Leach-Bliley
  • FDA 21 CFR 11
  • EU Directive 2002/58/EC

Top User Account Management Tasks

eControl is a powerful, yet easy-to-use, application for delegating eDirectory and GroupWise tasks to support staff and non-technical users. On average, eControl takes three hours to install and configure. After 20 minutes of training, your front-line staff will be able to perform the following user account management tasks.

        Novell eDirectory and GroupWise
  • Manage eDirectory and GroupWise passwords
  • Manage account status and intruder lockout
  • Enable and disable user accounts
  • Manage group memberships
  • Manage GroupWise Distribution lists
  • Manage Organizational Roles
  • Set Password Restrictions
  • Manage password and login restrictions
  • Manage eDirectory user information

  • Manage GroupWise proxy access
  • Manage GroupWise signatures
  • Manage GroupWise Options
    (Visiblity, Expiration Date)
  • Manage Internet Addressing
  • Manage ZENworks associations
  • Bulk create eDirectory and GroupWise accounts
  • And more...


Ten Questions - is eControl Right for You?

  1. Is IT or the help desk department sometimes the bottleneck in your User Account Management process?
  2. Is your help desk unable to carry out certain account management tasks because of security risks?
  3. Does your security department require account change management audit reports for Security Regulation compliance?
  4. Are you running multiple GroupWise and eDirectory trees?
  5. Does your help desk run multiple user management tools?
  6. Have department mergers or corporate acquisitions made your user account creation and management tasks cumbersome and complex? 
  7. Tired of training your Help Desk Operators how to use a combination of ConsoleOne, iManager, NWAdmin and Microsoft Management Console to carry out user and identity management tasks?
  8. Concerned about the impact of a Help Desk Operator hitting the delete key on the wrong object or "poking" about your network to see what they can see?
  9. Need to deploy User Self-Service or Password Self-Service for GroupWise and eDirectory?
  10. Are you being asked to manage and integrate more complex systems with fewer resources?

eControl Modules

Provide simplified, role-based management of user accounts, email lists, groups and other directory objects to support staff. eControl Manage allows you to control users' search and task authority. NO special permissions required.
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Use eControl Create to empower HR and office staff to provision user accounts, email lists and groups based on pre-configured profiles. Simplfiy and standardise your provisioning processes and ensure compliance with naming standards and password requirements.
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Deliver user self-service functions for Active Directory, Exchange, eDirectory and GroupWise. These functions include password changes, “forgot-my-password” challenge phrases, subscriptions to distribution lists and the ability to update demographic information.
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All changes made in eControl are written to an audit log for administrator oversight. eControl Audit Viewer and Reporting enhances compliance and security audits.
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More Information

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