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Simplified Management, Provisioning and Self-service for Mixed Microsoft and Novell Systems
The Chaos of Managing Mixed NetworksMergers, acquisitions, security and privacy requirements – and the potentially devastating lawsuits for non-compliance – have increased the need for systems and processes that simplify user account management in mixed networks. Many IT administrators are dealing with the chaos of using multiple applications and tools to manage identity information of thousands of users, distributed globally, across complex, mixed and multiple eDirectory, GroupWise, Active Directory and Exchange networks. Complexity has a negative impact on help desk productivity for overtasked senior IT personnel and employees. The need to deliver real-time user changes often conflicts with regulatory compliance and security policies. Organisations need to respond quickly to user account change requests, and still protect sensitive corporate and customer data, track internal and external access and produce audit trails. Many organisations struggle with the termination phase of the user lifecyle. External auditors often find hundreds of orphaned or dormant accounts that threaten system security. Or, even worse, they find instances where junior administrators or divisional managers are given full access to file systems, email systems and directory systems in order to use the complex administrative tools required to carry out routine user account management tasks. The Web-based, "ZERO Rights" SolutioneControl 2.5 for Mixed Networks. eControl delivers a "ZERO Rights", web-based, user account and identity management and provisioning tool that empowers junior administrators, help desk operators, support staff and even end-users to perform common user account management tasks in Novell, Microsoft and mixed or multiple eDirectory, GroupWise, Active Directory AND Exchange networks. These everyday tasks include resetting passwords, creating new users, managing distribution and group lists and unlocking intruder lockout – all from a browser. The result – increased security, controlled identity management, increased productivity and peace of mind. Delegate Account Management Tasks – SecurelyWith eControl, users are only able to complete those tasks they have been assigned. eControl users require NO Trustee Assignments. NO permissions. NO access to the file system. NO System Access Rights. NO access required to Microsoft Management Console or Task Pads, ConsoleOne, NWAdmin or iManager. eControl users perform their tasks across multiple and mixed operating and email systems from a secure, easy-to-use browser. eControl's full archivable audit trail enables administrators to keep a tight rein on data access and account changes. Disabling and deleting orphaned and dormant accounts can be securely delegated to junior support staff. Administrators can enforce strong password policies and reduce the risk of regulatory exposure and security liability. As a user's role changes within the organisation, eControl will help you change her group memberships and task authorities. This will improve responsiveness, increase productivity, mitigate security risks and produce more accurate user account data. eControl alleviates the need to assign any system access rights, trustee assignments or file system rights and permissions. This allows you and your IT staff to focus on business requirements instead of security needs. And, for organisations embarking on a longer-term identity management strategy, eControl delivers a very quick win and significant and immediate ROI. For example, research shows that password self-service can save as much as $650,000 per year in a typical 10,000-user organisation. User account management consumes a significant proportion of overall IT productivity. Even a 20% efficiency gain is significant.* * Source: "What is User Life-Cycle Managment? And Why You Should Care," META Group, June 2004, p5. Security and Regulatory ComplianceComplete Account Change Management Audit Log and Password Change Notification are designed to enhance security and regulatory compliance of legislation such as:
Top User Account Management TaskseControl is powerful and yet simple to use in homogeneous or mixed environments. On average, eControl takes three hours to install and configure in even the most complex environment. After 20 minutes of training, your non-technical staff will be able to perform the following user account management tasks for your eDirectory and/or Active Directory users. 
Ten Questions to Determine if eControl is Right for You?
eControl Modules
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