Management Products

Simplified Management, Provisioning, Self-Service and Audit for Microsoft Active Directory and Exchange
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Simplified Management, Provisioning and Self-service for Mixed Microsoft and Novell Systems

  1. The Chaos of Managing Mixed Networks
  2. The Web-based, "ZERO Rights" Solution
  3. Delegate User Account Management Tasks – Securely
  4. Security and Regulatory Compliance
  5. Top User Account Management Tasks
  6. Ten Questions to Determine if eControl is Right for You
  7. Three Powerful Modules
  8. More Information

The Chaos of Managing Mixed Networks

Mergers, acquisitions, security and privacy requirements – and the potentially devastating lawsuits for non-compliance – have increased the need for systems and processes that simplify user account management in mixed networks. Many IT administrators are dealing with the chaos of using multiple applications and tools to manage identity information of thousands of users, distributed globally, across complex, mixed and multiple eDirectory, GroupWise, Active Directory and Exchange networks.

Complexity has a negative impact on help desk productivity for overtasked senior IT personnel and employees. The need to deliver real-time user changes often conflicts with regulatory compliance and security policies. Organisations need to respond quickly to user account change requests, and still protect sensitive corporate and customer data, track internal and external access and produce audit trails.

Many organisations struggle with the termination phase of the user lifecyle. External auditors often find hundreds of orphaned or dormant accounts that threaten system security. Or, even worse, they find instances where junior administrators or divisional managers are given full access to file systems, email systems and directory systems in order to use the complex administrative tools required to carry out routine user account management tasks.

The Web-based, "ZERO Rights" Solution

eControl 2.5 for Mixed Networks. eControl delivers a "ZERO Rights", web-based, user account and identity management and provisioning tool that empowers junior administrators, help desk operators, support staff and even end-users to perform common user account management tasks in Novell, Microsoft and mixed or multiple eDirectory, GroupWise, Active Directory AND Exchange networks. These everyday tasks include resetting passwords, creating new users, managing distribution and group lists and unlocking intruder lockout – all from a browser.

The result – increased security, controlled identity management, increased productivity and peace of mind.

Delegate Account Management Tasks – Securely

With eControl, users are only able to complete those tasks they have been assigned. eControl users require NO Trustee Assignments. NO permissions. NO access to the file system. NO System Access Rights.  NO access required to Microsoft Management Console or Task Pads, ConsoleOne, NWAdmin or iManager. eControl users perform their tasks across multiple and mixed operating and email systems from a secure, easy-to-use browser.

eControl's full archivable audit trail enables administrators to keep a tight rein on data access and account changes. Disabling and deleting orphaned and dormant accounts can be securely delegated to junior support staff. Administrators can enforce strong password policies and reduce the risk of regulatory exposure and security liability. As a user's role changes within the organisation, eControl will help you change her group memberships and task authorities. This will improve responsiveness, increase productivity, mitigate security risks and produce more accurate user account data.

eControl alleviates the need to assign any system access rights, trustee assignments or file system rights and permissions. This allows you and your IT staff to focus on business requirements instead of security needs. And, for organisations embarking on a longer-term identity management strategy, eControl delivers a very quick win and significant and immediate ROI. For example, research shows that password self-service can save as much as $650,000 per year in a typical 10,000-user organisation. User account management consumes a significant proportion of overall IT productivity. Even a 20% efficiency gain is significant.*

* Source:  "What is User Life-Cycle Managment? And Why You Should Care," META Group, June 2004, p5.

Security and Regulatory Compliance

Complete Account Change Management Audit Log and Password Change Notification are designed to enhance security and regulatory compliance of legislation such as:

  • Sarbanes-Oxley
  • Gramm-Leach-Bliley
  • FDA 21 CFR 11
  • EU Directive 2002/58/EC

Top User Account Management Tasks

eControl is powerful and yet simple to use in homogeneous or mixed environments. On average, eControl takes three hours to install and configure in even the most complex environment. After 20 minutes of training, your non-technical staff will be able to perform the following user account management tasks for your eDirectory and/or Active Directory users.

  eDirectory & GroupWise
1.  Reset eDirectory and GroupWise passwords
2.  Manage account status and intruder lockout
3.  Manage group memberships
4.  Manage GroupWise distribution lists
5.  Manage password and login restrictions
6.  Manage eDirectory user information
7.  Manage GroupWise proxy access
8.  Manage GroupWise signatures
9.  Manage GroupWise options and Internet addressing
10.  Manage and create GroupWise resources
11.  Manage Novell ZENworks associations
12.  Bulk provision and manage eDir and GroupWise accounts
13. And much more!
Active Directory & Exchange
1.  Reset Active Directory passwords
2.  Manage account status
3.  Manage security and distribution groups
4.  Manage Active Directory user information
5.  Manage Exchange features
6.  Delete, rename and move AD accounts
7.  Create and manage mail and security groups
8.  Provision home directories
9.  Bulk provision AD and Exchange accounts
10.  Create Exchange distribution groups
11.  Password self-service for Active Directory
12.  And much more!

Ten Questions to Determine if eControl is Right for You?

  1. Is the IT or the help desk department sometimes the bottleneck in your User Account Management process?
  2. Is your help desk unable to carry out certain account management tasks because of security restrictions?
  3. Does your security department require account change management audit reports for Security Regulation compliance?
  4. Are you running GroupWise on Windows or Exchange with eDirectory or mixed eDirectory and Active Directory environments?
  5. Does your help desk run multiple user management tools because you are running GroupWise or Exchange in a mixed or multiple Active Directory and eDirectory environment?
  6. Have department mergers or corporate acquisitions made your user account creation and management tasks cumbersome and complex? 
  7. Tired of training your Help Desk Operators how to use a combination of ConsoleOne, iManager, NWAdmin, Microsoft Management Console or custom Task Pads to carry out user and identity management tasks?
  8. Concerned about the impact of Help Desk Operators or Junior Administrators hitting the delete key on the wrong object or "poking" about your network to see what they can see?
  9. Need to deploy User Self-Service or Password Self-Service for GroupWise or in a multiple or mixed eDirectory, GroupWise, Active Directory or Exchange environment?
  10. Are you being asked to manage and integrate more complex systems with fewer resources?

eControl Modules

Provide simplified, role-based management of user accounts, email lists, groups and other directory objects to support staff. eControl Manage allows you to control users' search and task authority. NO special permissions required.
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Use eControl Create to empower HR and office staff to provision user accounts, email lists and groups based on pre-configured profiles. Simplfiy and standardise your provisioning processes and ensure compliance with naming standards and password requirements.
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Deliver user self-service functions for Active Directory, Exchange, eDirectory and GroupWise. These functions include password changes, “forgot-my-password” challenge phrases, subscriptions to distribution lists and the ability to update demographic information.
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All changes made in eControl are written to an audit log for administrator oversight. eControl Audit Viewer and Reporting enhances compliance and security audits.
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More Information

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