A: eControl HD takes advantage of the eControl "proxy" service that allows Help Desk Operators or Junior Administrators to manage tasks through a web browser. eControl delivers controlled "ZERO Rights" help desk user management. This means eControl operators require NO SUPERVISOR or MANAGEMENT RIGHTS to eDirectory, GroupWise or the file system. All tasks that are carried out in eControl are written to a log and audit file for reporting and security auditing purposes. HDU runs as a Windows application. It requires the GroupWise and Novell Client32 applications to be installed on the workstation. It requires standard eDirectory and GroupWise rights to be assigned to HDU users. HDU uses the Novell and GroupWise client APIs. There is no logging or auditing of tasks that are managed with HDU.

A: eControl does not assign rights to users. The eControl server logs in as a service that has Supervisor rights to Novell eDirectory, GroupWise and the file system. It carries out the user management tasks (change GroupWise password) on behalf of the user.

A: No. eControl Help Desk Operators or junior administrators login to the web server using their standard eDirectory login and password. eControl tasks are assigned to eDirectory groups. Any user in an eDirectory group that has been assigned a user management task has the authourisation to carry out that task.

A: eControl tasks are the most granular function that can be carried out by an eControl user. Exampes include:

1. Being able to change the GroupWise password for users in a specific Post Office or the eDirectory password for users in a specific container;
2. Being able to unlock an account after Intruder Detection has locked the account;
3. Being able to disable a user account or expire a GroupWise account;
4. Assigning a user to an eDirectory group or GroupWise Distribution List;
5. Update user demographic information (department, phone number, etc.);

A: The eControl Account Create or Manage module allows the adminstrator to create multipler "Create User" profiles. These profiles are associated to different eDirectory templates and contain all of the information that is required to create an account: login name, first name, last name, GroupWise Post Office, GroupWise visibility, Group Membership, account expiry date, etc. The eControl operator selects a profile, fills in the required account information (configured by the administrator) and the account gets created based on the eControl profile. Think of an eControl profile as a user create "wizard". The wizard checks to make sure the account is unique in eDirectory and GroupWise before it allows the account to be created.

A: The eControl "proxy service" must be installed on a Windows Workstation or Server because is uses the Win32 GroupWise APIs to manage the GroupWise account information. eControl is compatible with eDirectory and GroupWise running on Novell NetWare, OES, SUSE Linux and Microsoft Windows. eControl will be ported over to Novell OES and SUSE Linux when OES GroupWise API support becomes available.

A: eControl allows the administrator to control the actions are logged into the Audit Trail. This includes everything from who changed whose password to who viewed which GroupWise Distribution Lists a particular user belongs to. The Audit Trail can be exported to a spreadsheet format for extensive reporting purposes.

A: eControl allows you to manage multiple eDirectory trees and multiple GroupWise systems from a single browser interface.

A: eControl version 2.0 is compatible with Novell eDirectory, GroupWise, Netmail and Microsoft Active Directory and Exchange. Your HDOs are able to manage multiple different systems from a single browser without any "rights" to eDirectory or GroupWise or "permissions" to Active Directory and Microsoft Exchange.

A: The eControl Self-Service module allows users to change their GroupWise and/or eDirectory password from a browser by answering the challenge/response questions that are configured for the user. Before this options becomes available, the user configures the answers to the required questions in the user Self-Service module.

A: One of the features that administrators appreciate is being able to allows users to subscribe to or unsubscribe from GroupWise Distribution Lists that have been made available for that user. By allowing users to self-subscribe to GorupWise Distribution Lists, you are able to user GroupWise as a List Server.

A: We have customised eControl to meet a number of different customer requirements. These include automating user creation based on Banner Student Registration Systems, allowing students to create and/or activate their accounts from a web browser, and others. If eControl doesn't quite do what you want it to do, contact us with your requirements and we will see what we can do to help out.